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How to? Active directory CRUD operations automation from Ticket description. Tickets users already create is all user need to Automate.

Oksana Riabichko
Oksana Riabichko

Oksana is highly driven Head of Operations with exstansive experience in Management including Business Strategy, Operations and Consulting. Have proven hands-on record of solving technical, management and strategic issues. An excellent and extremely personable communicator proficient at tailoring information to meet the needs of the customer.

October 17, 2022

CRUD in MS Active directory. How to? CRUD is simple with the Botrpise.

For today we will consider using SNOW as an ITSM software. This topic is oriented toward user management.

CRUD – Create, Read, Update, Delete can be set up by: 

  • Loggin as an Administrator to your App
  • Find the environement in need to be managed
  • Go to settings navigation to open security 
  • Open up Security Roles managment 
  • Find the account user would like to CRUD

With Botprise the CRUD operations can be managed by using just an ITSM tool.

User flow will looks like:

  1. Open ITSM 
  2. Create ticket you would like to manage.

Ticket creation – the ticket should include such info: the account user would like to create (potential name) or manage, the action user would like to be done, extra information (for use cases when actions should be performed in a specific scenario).

Example of a ticket: {

User Name – user_name

Password – ********

Application – thelink.com

}

This ticket is automatically extracted by Botprise and perform all the actions based on ticket details to cope with the task.

This automation propose a huge advantege in time and price per ticket.

Accordign to our experience and inromation from our partners: mostly companies create tickets for each AD CRUD task. 

The reason of this action:

  1. Security issues 
  2. The Administrate rights to perfom smth
  3. The need of IT background to cope with the task

This means that to do CRUD operation with Botprise user do not need to change anykind of process. 

From a process perspective the user perform the same action but save time (Botprise App will cope with it instantly) and costs (there is no need in involving IT specialist and they do not need to swap between different tasks).

We have prepared the use cases:

User Creation – https://www.youtube.com/watch?v=eN-Gh2zZhW0

User Deletion – https://www.youtube.com/watch?v=5m9-nCF2egc

To know more, pls, request a Demo (we will be happy to help you and answer all you questions) – https://www.botprise.com/#request-a-demo

 How Botprise can change your business?

Botprise as one of the leading hyperautomation players in the market has great experience in S.M.A.R.T. solutions for enterprises. This was reached by a long journey of gathering different ITSM use cases from all the possible spheres of business.

 

S.M.A.R.T. Creator value 

 

Botprise has a No-code SMART Studio to create, update, change and improve already existing automation. SMART Studio gives users the ability to build automation without technical skills. What is even more important is there will be no need to revise the architecture in case the user needs a different execution, because all parts are represented as a block that is compatible with each other.

 

S.M.A.R.T. Intelligence

 

One of the areas of initial and continued focus is deploying AI/ML intelligence in all aspects of product use. From deploying intelligence to speed integration/adoption of customized service management applications, to correctly automatically assigning actions from incidents and choosing the correct action to take based on historical data, the Botprise decision engine uses ML models to automate its efforts.

 

S.M.A.R.T. Completeness

 

For DevSecOps and related use cases, Botprise offers one of the most complete solutions through its out-of-the-box and easily modifiable workflows. With a large set of automation objects (Bots), customers find Botprise a complete solution compared to competitive products and solutions. All models are Botprise Decision Units which can be used on Botprise S.M.A.R.T. Design Studio.

 

S.M.A.R.T. Scalability

 

Botprise Design Studio is a unique instrument that boosts both your existing processes and time for creating a new one. What makes the S.M.A.R.T. Design Studio so impressive is that such a complicated technology was elegantly put in a friendly Low-code interface. This opens a new horizon for your process development.

 

S.M.A.R.T. Economic value

 

Automation is a journey that each customer approaches differently where the steps between the start and end are often biased and changed based on real-life experience and benefits garnered along its path. Given no two paths will be the same, we made a conscious effort to align our business success with our customers’ automation success. In that regard, we have an easily understood subscription-based pricing model (by automation) with a reasonable entry cost that encourages adoption and grows exponentially as customer value is achieved.

 

S.M.A.R.T. Creator value 

 

Botprise has a No-code SMART Studio to create, update, change and improve already existing automation. SMART Studio gives users the ability to build automation without technical skills. What is even more important is there will be no need to revise the architecture if the user needs a different execution because all parts are represented as a block that is compatible with each other.