Background
A prominent E-commerce company, serving a global customer base, encountered critical challenges in maintaining optimal database performance due to a surge in online shopping and user traffic. The company, although equipped with a dedicated IT team, struggled with numerous performance alerts, rapid expansion, and the integration of various third-party tools, which not only hampered the user experience but also adversely impacted sales and revenue. Furthermore, the non-technical staff, unaware of the significance of database health, inadvertently contributed to errors and slowdowns.
THE CLIENT
IT company
REGION
USA
TYPE OF WORK
IT & Database Operations
INDUSTRY
Information Technology
MAIN TECHNOLOGIES
Automation Units, Integrations, Workflows
Key Challenges
Performance Alerts
Persistent alerts related to database slowdowns, query bottlenecks, and server overloads.
Human Factor
A deficiency of database performance awareness among non-technical staff and a scarcity of specialists to manage performance issues.
Service Request
Inefficiency in promptly addressing user requirements due to database slowdowns and unoptimized queries.
Integration Complexity
The complexity arising from integrating multiple third-party tools and applications with the database, necessitating continuous monitoring and management.
Work Process
The company utilizes a hybrid database environment, incorporating both on-premises and cloud assets. They employ database monitoring tools like SQL Diagnostic Manager and cloud services like AWS RDS for performance tracking, and use Jira for task management.
Solution
Botprise, with its potent integration capabilities, connected seamlessly with the company’s database monitoring tools, cloud services, and task management systems. A smartbot was developed to continuously monitor database performance, automatically detect bottlenecks, and initiate optimization workflows. The bot also enabled collaboration through Jira for approval steps and task tracking, ensuring a proactive approach to addressing database performance issues, thereby ensuring smooth operations and an enhanced user experience.
Outcome
- Proactive Management: The company implemented a proactive, data-driven approach to database performance optimization, significantly reducing downtime and enhancing site responsiveness.
- Efficient Handling: Botprise’s Smartbots now adeptly manage database performance, addressing alerts and tasks with precision and consistency, irrespective of their volume or frequency.
- Strategic Focus: The IT team can now prioritize strategic initiatives, which has resulted in improved site performance and heightened customer satisfaction.
Optimization? Improvement? Automation?
Do you want to optimize your product or learn how you can comfortably manage your business? Write to us!
Lead time reduction by 83%
88% reduction in workload for the existing IT and database teams
92% reduction in database-related incidents across the company